FAQ’s – Frequently Asked Questions

In your very first run, you will be asked your company name, configure database.Open UDP/TCP port 6660-6662.

In your very first run, you will be asked your logon name and password that created by your system Administrator.

The contact list is created by Administrator on BigAnt Console.

Launch BigAnt Console, click User Management>>Organizational Units to manually create Organizational Units, Branches, Groups and User Accounts.
Or import user accounts from Windows Active Directory to BigAnt console.
Import>>Active Directory Import Wizard, follow the wizard step by step.

Service Port
(Default Value)
Description Protocol
AntServer 6660 for instant messaging TCP
AVServer 6662 for voice and video call UDP
AntDS 6661 for document management TCP

If this port number doesn’t conflict with any currently running applications or services, please leave it as default. A BigAnt Client program uses this default port number as well. If the Administrator decides to use a different port number to run the server, all client programs should be reset to use the same new port number)

Please click the trouble shooting button on logon window to view the full error message,Make sure the server port, server address are correct.

Launch BigAnt Console, click Advanced Settings > System Manager, check the option Enable OU permissions when assign a role to users accounts. Click Save button for changes to take effect.

Please check the version of BigAnt Console by click Help>>About BigAnt Console, please make sure using the latest version of BigAnt Console.

Yes, Launch BigAnt Console, click Advanced Settings > System Manager on left pane. Check the option Disable voice chat on client side or Disable video chat on client side. Click Save button for changes to take effect.

Yes, Launch BigAnt Console, click Advanced Settings > System Manager on left pane. Check the option Disable saving message history on BigAnt client’s local computer. Click Save button for changes to take effect.

Launch BigAnt Console, click Advanced Settings > Send bulletin message

For IM server side, click Search and Statistic>>Message Search, click Export button to export message history to a .rtf (Word documents) and print it.

Launch BigAnt Console, click Company Info>>Company Logo,
Enter the URL where you company logo is located or browser and import the logo from local drive. The logo will be displayed on bottom bar on all BigAnt Client side.
Click Save button for changes to take effect.
The logo will be displayed on bottom bar on all BigAnt Client side.

Yes, we provide re-branding service, all the icons and logos on client side can be replaced with your specified ones. Extra customization fee will be charged, please contact sales@bigant-messenger.co.uk for more information.

Launch BigAnt Console, click User Management>>All Roles, click the default everyone to open its properties window. Switch to Basic Permission, check the option Send file size limits, and enter 0 KB for the file size.

Create a new.TXT document. Enter the user account information following format below, save the TXT document.
Account[tab key]Username[tab key]mobile[tab key]email[tab key]jobtitle[tab key]department

Amy[tab key]Amy Smith[tab key]090[tab key]ada@aol.com[tab key]Sales[tab key]manager[tab key]Sales Department

Launch BigAnt Console, click Import>>Import User from file, browse and import the TXT document.

For example, we will add a tab to enable users to browser web page through BigAnt interface directly.

Create a Notepad, and input the following code, save it as MyWeb.Addin.

<BODY>

       <BigAntVAddin Name=’My Web’ Site=’1′ Flag=’2′ TargetType=’3′>

              <Target>

              <![CDATA[/im/demo.html]]>

              </Target>

              <DisplayName>My Web</DisplayName>

              <Desc>

                     <![CDATA[This is a test]]>

              </Desc>

       </BigAntVAddin>

</BODY>

  1. You can replace the URL in <![CDATA[/im/demo.html]]> with your website URL.
  2. The <DisplayName> is the tab name that will appear on client side, you can change it as well.
  3. <Desc> is the description for the webpage
  1. After editing and saving the MyWeb.Addin. Please launch BigAnt console, on the left pane, please click Advanced Settings >> Plug-in
  2. On the right window, please click Plug-in Info button to open a new window, then click Importbutton to browse and insert the MyWeb.Addin.
  3. Please restart the BigAnt server, so the client will logon again, the newly added tab will appear on the IM interface.

Sure, you will receive a download link for a printable official invoice via email.

No. The license is a concurrent license which means how many of the existed users can logon messenger at the same time.

Sure. Please send an email with your original order number to sales@bigant-messenger.co.uk we will provide an upgrade order form for you. Only the difference will be charged.

Yes. You can upgrade to any license pack or add extra license from your existing license. Upgrade Price will be rate difference between Old Pack & New Pack.

The administrator will register BigAnt Console.

In BigAnt Console, click Help>>Register. You will have Registration window, enter the registration code. Click Register button to restart BigAnt IM server.

The registration code will be delivered to you directly by our Payment Processor Regnow usually within 24 Hours of payment.

Online ordering payment options: Credit card, Bank Transfer, Cheque, PayPal, or purchase order.

BigAnt Office Messenger licensing system is based on one concurrent user per License basis. For 10 User License Key, 10 Users will be allowed to display online concurrently.

If you need a quote for 15 users or other quantities please feel free contact sales@bigant-messenger.co.uk

Yes. You need to pay BigAnt Office Messenger only once and get Life Time updates and technical support as free.

If BigAnt IM Server program was installed on a server machine with internet connection.

If your company use a fixed IP or a domain name. BigAnt Client can login BigAnt IM Server by input the fixed IP or domain name anywhere anytime, if users have internet connection.

If your company uses ADSL/dial-up for internet connection. Please apply a dynamic domain name from Dynamic DNS (Dynamic Domain Name Server) service provider. Please install and run Dynamic DNS client on BigAnt IM server machine. BigAnt Client users with internet connection can login BigAnt IM Server by input the dynamic domain name.

Dynamic DNS (DDNS) allows you to create a hostname that points to your dynamic IP or static IP address or URL. It is recommended to use http://www.dyndns.com for your DDNS service. Check it out here: http://www.dyndns.com/services/dns/dyndns/

If BigAnt IM Server was installed on a server machine with intranet connection.

If your company use a shared internet connection through a dial-up computer, and BigAnt Server program was installed on the main machine. Please apply a dynamic domain name from Dynamic DNS service provider. Please install and run Dynamic DNS client on BigAnt server machine. So BigAnt Client users with internet connection can login BigAnt IM Server by input the Dynamic Domain Name.

If your company uses Router for internet connection. Please point the Port 6660 from Router to the corresponding Port 6660 on the main machine with BigAnt server program installed. Meanwhile install and run Dynamic DNS client on BigAnt server machine. So BigAnt client with internet connection can login BigAnt IM Server by input the dynamic domain name.

The MSI for IM client is available; please download from here

To remove BigAnt Office Messenger’s program files from your computer, do the following steps:

Click Add/Remove Programs icon in Control Panel folder.
In the window select BigAnt Messenger and click Add/Remove button.
Follow all instructions of the Setup Wizard.

Download BigAnt Office Messenger installer from here and save in your computer. Exit all applications for safe install. Recommend to install by Administrator on the computer.

BigAnt Office Messenger will work in Windows 2000, XP, Vista, 7, Mac OS X 10.6 or above.
BigAnt IM server will work in Windows 2000, XP, Vista, Server 2003, 2008
CPU: P4 (or higher recommended)
Free disk space: 100MB or above
RAM: 256MB (or higher recommended)

Please visit our product pages to get more information on the general features.

BigAnt Office Messenger using Client/Server architecture. With a server, it provides some extra features: authorization, offline messages and subnets compatibility